Sustainability
TFG’s Value Chain
Our retail value chain spans the full product lifecycle – from raw material extraction through to product end-of-life. It includes activities undertaken by TFG and those carried out by suppliers, manufacturers, logistics providers, customers and other value-chain partners.
Understanding where we have direct control, where we can influence outcomes and where collaboration is required helps us identify and manage our material sustainability impacts, dependencies, risks and opportunities. This enables us to prioritise actions that strengthen responsible sourcing, support people and communities, improve environmental stewardship and build long-term business resilience.
The degree of influence differs across our value chain and between TFG Africa, TFG London and TFG Australia, reflecting different sourcing models, operating environments and regulatory requirements.
Raw materials
Raw materials used in our products range from natural fibres such as cotton to synthetic fibres, such as polyester. For other products, primary materials include silver, gold, platinum, diamonds, plastic, wood and metal.
Design and processing
Raw materials are converted through activities such as spinning, knitting or weaving. Fabric yarn typically undergoes dyeing, printing and finishing processes. For other products, processing activities include alloying, moulding, cutting, sawing, joining and finishing.
Production and manufacturing
Input materials are produced and manufactured into final products such as clothing, shoes, jewellery, mattresses, linen and kitchenware. Certain products may require specific prints, washes or embroideries, which suppliers may outsource to processing factories.
Supply chain logistics
Products and materials are stored at warehouses and/or distribution centres that are owned or leased by TFG or third parties. From here they are picked, packaged and transported to retail outlets or direct to customers. Transport may take place via road, air or sea.
Retail
As an omnichannel retailer, TFG offers a seamless, integrated customer experience across multiple channels, creating unified brand encounters that allow customers to interact with us through various channels e.g., owned or leased stores, concessions, digital platforms and customer service.
Use, extension and end-of-life
Products are reused, recycled, repaired, repurposed or disposed of in landfills. Extended responsibility for products beyond customer use and into end-of-life helps prevent products and textiles from ending up in landfills.
Across each stage of the value chain, our Inspired Living framework guides how we prioritise sustainability actions under our Connects, Shares and Restores objectives. While our degree of control varies, we work with partners across the value chain to strengthen collaboration, transparency, and responsible practices supporting improved sustainability outcomes over time.
